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Unlike other solutions that offer support for adding voice applications at a later date, but which require additional servers and other components — not to mention long deployment schedules and business disruption — Wave IP is unique in its Applications Inside™ architecture. Wave’s portfolio of embedded applications is included “in-the-box” with every Wave IP 500 and Wave IP 2500 system. You choose what you need, when you need it.
Base Applications
Base applications, such as Auto Attendant, Call Recording and Unified Messaging, are included at no extra cost. Wave ViewPoint™, the award-winning desktop communications tool, is included for all users, providing control over every aspect of every call on both the PC desktop and the telephone.
- ViewPoint Desktop Call Management ViewPoint is the intuitive call handling software that makes it easy to place calls, transfer calls and manage contacts with drag-and-drop simplicity. ViewPoint imports contacts from your Microsoft® Outlook directory, making it easy to search for phone numbers. Make and share notes about a particular call, and bookmark sections of a voicemail message to identify critical parts of a call.
Learn more about the Wave IP's Viewpoint call management software (pdf).
- Visual Voicemail View and manage your voicemail messages using ViewPoint. Wave Voicemail supports up to 1,000 mailboxes.
- Unified Messaging Let users manage email and voicemail messages through a single desktop interface such as Outlook.
- Presence Management Using ViewPoint, check the availability of everyone using Wave IP. Confirm if a colleague is at a meeting, traveling or available by phone before initiating a call or conference or forwarding a call to that individual.
- Call Recording Record all calls, calls on demand, or on a customized schedule with a single mouse click to confirm customer orders, support compliance efforts and facilitate training and coaching.
Learn more about the Wave IP's Call Recording capabilities (pdf).
- Auto Attendant Provide a professional call experience by directing prospects, customers and business partners to the right person or department, without the intervention or cost of an operator.
- Wave Global Administrator™ This intuitive, Web-based management tool makes it easy to set up the system, handle moves, adds and changes, and administer applications licenses. Global Administrator includes robust diagnostic and monitoring capabilities.
- Wave Client API Integrate ViewPoint with 3rd party enterprise applications — CRM, billing, hospitality, pharmacy software suites and more. Anything you can do in ViewPoint you can do in your enterprise application by utilizing this comprehensive and easy to use API.
Wave ViewPoint makes it easy to place, transfer and manage calls from your desktop.
Add-on Applications
Optional add-on applications are pre-installed and ready-to-run. They can be licensed and dynamically launched at any time. The free 30-day trial license lets you try each application before you buy.
- Wave Contact Center™ & Reporter™ Optimized for any business unit that interacts with customers such as technical support, inside sales and customer service. Wave Contact center agents can be located wherever there is an Internet connection. Agents use the same ViewPoint application. Administrators maximize customer satisfaction and agent performance with enterprise-level contact routing and queuing. Advanced monitoring and reporting on virtually any aspect of contact center operations are included.
- Wave Call Classifier™ Call Classifier provides advanced call routing based on real-time lookup of customer data. Database information can be 'attached' to a call and will follow the call as it is transferred to the appropriate agent. This enables professionals to provide better customer service by empowering them with information about the caller and the origin of the lead source or relevant promotion before they answer a call.
Learn more about the Wave IP's Call Classifier (pdf).
- Wave Voice Server™ This fully-integrated voice application server enables you
to develop and deploy customer-friendly business-enhancing, self-service applications. As business needs evolve, use Wave Voice Server to create your own library of value-added speech-enabled applications.
Learn more about the Wave IP's Voice Server (pdf).
- WaveNet™ Robust multi-site networking connecting thousands of users and hundreds of sites over IP/SIP networks. Network user data, dial plans, user status, voicemail and features.
Management & Reporting Tools
Wave Global Administrator, included with Wave IP, provides a broad range of management and diagnostic capabilities. If your employees are distributed among multiple locations, or if you require multi-site reporting for your organization, you may consider these optional Wave IP management tools.
- Wave Global Manager™ This powerful Web-based multi-site management tool complements Wave Global Administrator by allowing you to track, schedule and automate routine system maintenance tasks, such as backups and software upgrades.
- Wave Global Reporter™ Automates the collection and analysis of call detail information for a single system or across a network of systems at multiple locations. For these multi-site deployments, Wave Global Reporter automatically consolidates call records and applications-level data from each site, accessible through both global views and drill-down reporting.
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