Communications Diversified, Inc.

Vertical Releases SBX IP 3.0 .

Rebranding of SBX IP 320® with 3.0 Release reflects increases in capacity to popular small business converged IP telephony solution

SANTA CLARA, Calif. – November 23, 2009 –– Vertical Communications, a leading provider of next-generation IP-based phone systems and voice applications announced today significant enhancements to the award-winning SBX IP, a converged IP telephony system developed in partnership with an LG electronics joint venture. Today’s availability of release 3.0 provides increases in capacity (reflected in the rebranding of the product) to up to 48 stations, addition of a T1/PRI interface board and numerous feature updates to help small businesses further increase productivity and efficiency.

SBX IP is a small business telephony system that incorporates enterprise class features, integrated voice mail/auto attendant, Voice over IP (VoIP), CTI, Conferencing, IP soft phone support and multi-site networking for single- and multi-location small businesses.

SBX IP Release 3.0 Enhancements

In addition to its already comprehensive feature set, release 3.0 offers a number of high-value new capabilities which are available through a simple free software upgrade. Among the notable enhancements:

Scalability

• T1/PRI Card
• Expansion to 48 station ports

New Features

• Record VMIB greeting remotely from CCR menu
• CO Line preset forward
• CCR busy/error/timeout destinations (more destination choices VMIB greeting, station)
• Call Coverage of hunt groups

"Whereas the SBX IP 320 was limited to 12 analog lines by 32 stations (12x32), the SBX IP scales to as many as 30 lines and 48 stations (30x48). Release 3.0 increases the CO line capacity through the addition of a T1/PRI card that at full capacity will support 24 channels. The card also can be configured to support Fractional T1 (FT1), where available (typical FT1 carrier offerings are 8, 12 and 16 channels). In addition to the 24 T1 channels, the SBX IP will simultaneously support as many as 6 as analog lines", said Charles deTranaltes, Product Manager for Vertical Communications.

In addition to increasing the maximum configuration of the SBX IP, Release 3.0 will support remote recording of auto attendant greetings, which certainly will make life easier for snowbound staff, for example. A new CO line preset forward feature will allow the System Administrator to set up robust call forwarding scenarios. The SBX IP allows any number of lines to ring into specific telephones, much like DID (Direct Inward Dial) in a PBX system. Release 3.0 allows the System Administrator to preset call re-routing to voice mail or another station based on number of rings. As this feature is line-specific, a call to the warehouse might forward to a general voice mailbox after 5:00 and a call to Accounts Payable might forward to the General Manager after 5 rings. A new CCR (Custom Call Routing) option will open up new routing options that the System Administrator can define in the event that a caller fails to make a proper auto attendant menu selection and errors or times out.