Communications Diversified, Inc.

SBX IP 320 Converged Telephony Solution Delivers Enterprise Class Communications, Integrated voicemail/auto attendant, VoIP, CTI, Conferencing, IP Soft phone support and more within a Single, Scalable Platform

CAMBRIDGE, Mass., March 4, 2008– Vertical Communications, (VRCC.OB)(“Vertical”), a leading provider of next-generation, IP-based phone systems and voice applications that help businesses better serve their customers, announced today the Vertical SBX IP 320™, a converged IP telephony system for single- and multi-location small businesses. The SBX IP 320 gives small businesses access to the advantages of a big company PBX including a rich feature set, robust telephony applications, and significant flexibility and cost-savings associated with Voice over IP (VoIP). The Vertical SBX IP 320 was developed working in partnership with LG-Nortel and supports both traditional and IP endpoints as well as SIP trunking in a single system providing businesses with complete flexibility on when and how VoIP is deployed. Scalable up to 32 users per system with the capability of networking together up to 72 sites, the SBX IP 320 offers large enterprise-class features at a small business price.

Image Electronics, a Tulsa, Oklahoma-based Vertical Business Partner, recently installed the SBX IP 320 at Oil Capital Land & Exploration Co., an oil and gas investment company also located in Tulsa. “Allocating funds for capital expenditures for any small business, let alone our own, is not a decision taken lightly,” said Nancy Yeager, vice president of Oil Capital Land & Exploration Co. “The decision for us to purchase Vertical’s SBX IP 320 became clear when the older phone system we utilized began to affect our business productivity, but more importantly, when we realized the new Vertical system would garner a quick payback period through reduced monthly telecom costs.” She added, “We’ve also found that having access to never before built-in features is very beneficial to our company. For the long term, we like the security of knowing that the SBX IP 320 can accommodate our business growth and any IP technology adoption we elect to execute in the future.”

“The new SBX IP 320 IP-based key telephone system from Vertical Communications not only enables traditional digital key system features, but also supports a number of more advanced capabilities not typically found on competing key systems, including many IP key telephone systems recently introduced into the market,” said Sandra M. Gustavsen, analyst at TelecomTactics, a division of The Telecom Intelligence Group at Access Intelligence. “In addition to popular productivity features usually associated with larger systems, such as hot desking, conferencing (15 parties and nine conference rooms) and call center functionality, customers can also add an IP Resource Card that supports SIP trunking, IP telephones (desk sets, soft phones and WiFi handsets) and networking over IP.” She added, “Furthermore, Vertical demonstrates a commitment to both reseller and customer relations by rolling out a system that is easy to install and maintain. Online sales and technical training through Vertical University also makes it attractive for partners to sell and support this small business system. Flexible system administration via digital phone, modem or LAN, configuration templates, a free administration GUI for resellers, four starter kits and a speed editor for users are among the new tools available.”

Enterprise-Class Communications Designed for the Small Business Budget
For businesses that want to compete, grow and profit more effectively, the SBX IP 320’s ease of use and flexibility makes it a smart communications infrastructure investment. The system scales to 32 users per system and can seamlessly network multiple systems together through IP networking on a standard data network. The SBX IP 320 supports digital and IP phones, soft phones and WiFi phones for mobile users.

The converged architecture of the SBX IP 320 offers unmatched flexibility and value to meet the needs of small business. For businesses not quite ready to commit to an all IP communications infrastructure, the SBX IP 320 lets businesses migrate and take advantage of VoIP technology at their own pace.

The SBX IP 320 incorporates a host of productivity enhancing applications and features typically not available in small business systems, including:

• Integrated Voicemail and Auto Attendant – Allows a small business to project a professional greeting for every caller, all the time. Allows for one greeting during business hours and another for off-hours.
• Uniform Call Distribution (UCD) – Provides robust call center functionality to automatically route calls to the next available representative.
• One Touch Call Recording – Important conversations can be captured with a touch of a button.
• VoIP (SIP) Trunking – Reduces communications expenses and provides greater dialing flexibility through use of VoIP-based trunking via SIP services. 
• Mobility with the Nomad IP™ - Reduces the number of missed calls and improves customer service with the ability to roam around the building on a wireless network while still receiving calls from an extension.
• Nomad IP Soft phone for the Mobile Worker – Laptops can be used as endpoints ensuring all calls are received while away from the office.
• ezPhone Desktop Call Manager – A Windows-based desktop call manager that operates seamlessly with Vertical IP and digital phones. ezPhone allows users to power dial, manage  conferencing via drag-and-drop, send SMS messages and manage a number of common telephone tasks quickly and easily.
• Hot Desk – For businesses with multiple shifts, hot desk economizes on phones and lines by allowing workers to log into different phones and still get their personal station attributes.
• 15-Party Conferencing – Creates up to 15-party teleconferences among employees and outside parties to address business and customer-related issues.
• System Administration and Configuration – Offers pre-configured settings for rapid set-up and a graphical, intuitive management software tool to easily configure settings or phone attributes for individuals or groups of users. System administration can also be conducted from remote locations.

“The introduction of the SBX IP 320 demonstrates Vertical’s ongoing commitment to creating innovative and cost-effective communication solutions for our small business customers,” said Bill Tauscher, chairman and chief executive officer of Vertical Communications. “For cost-conscious small businesses, the enterprise-class productivity tools, simplicity and affordability of the SBX IP 320 deliver a compelling return on investment (ROI) and finally make it easy for small businesses to take advantage of VoIP.”

Digital and IP Endpoint Support
The SBX IP 320 provides flexibility to support a wide range of wired and wireless IP phones, soft phones and digital phones. Among the Vertical endpoints supported include an 8 or 24 button digital telephone, 48-button digital DSS console, 8 or 24 button IP telephone, Nomad IP 802.11b telephone, Nomad IP Soft Phone and a door phone box.

Availability
Commercially available now in North America, the SBX IP 320 can be purchased through Vertical’s network of over 1,800 Vertical Business Partners. To learn more about SBX IP 320, please call 877-VERTICAL or visit www.vertical.com.

About Vertical Communications, Inc.
Vertical Communications is one of the largest telephony vendors in North America and a global leader in next-generation IP-based business communications systems and applications, with a current installed base of over 200,000 customers. Vertical combines voice and data technologies with business process understanding to deliver integrated IP-PBX and application solutions that enhance customer service and business productivity. Vertical’s customers are leading companies of all sizes, from small to large and distributed, and include CVS/pharmacy®, Staples and Apria Healthcare. Vertical delivers its solutions through a worldwide network of over 1800 business partners. With headquarters in Cambridge MA, Vertical has facilities in Charlottesville VA, Phoenix AZ, Santa Clara CA, Sarasota FL, Munich Germany and Hyderabad India. For more information about Vertical, please call 877-VERTICAL or visit our Website at www.vertical.com.

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